Refund Policy

The restaurant shown on the order is responsible for accepting, preparing and fulfilling the food or service order. Customers should contact that restaurant first using the details shown with their order.

A full refund may be approved if cancellation is accepted before preparation begins, or for a duplicate charge, failed order with a successful charge, or confirmed technical payment error.

Once an order is prepared, dispatched, partially delivered or consumed, a refund may be partial or declined based on fulfilment evidence, product condition and the restaurant's applicable cancellation rules.

Approved refunds are returned through the original payment method wherever supported. The restaurant or authorised platform operator initiates the refund after reviewing the order, payment status and any supporting evidence.

Gateway and bank processing timelines apply after initiation and can vary. Customers should retain the order number, payment reference and relevant communication until the matter is resolved.

Subscription, onboarding and AR production charges pay for software access or work performed. Refund eligibility depends on the applicable agreement, service already delivered, billing error and cancellation date. Approved unused prepaid service may be refunded or credited where the agreement permits.

Usage fees already incurred on valid completed transactions are generally non-refundable. Fees linked to an approved fully reversed duplicate or technical transaction may be corrected after verification.

Refund and chargeback reviews may use order logs, payment confirmations, fulfilment status, delivery evidence and customer communications. Fraudulent or abusive claims may be rejected and escalated to the payment provider.

Questions or requests can be sent to support@mezbaanapp.com or +92 313 4484459.

OmeSync / Mezbaan, 2nd Floor, 79 E-1 Main Boulevard, Wapda Town, Lahore, Pakistan.