Privacy Policy

We may collect account and business details, including names, email addresses, phone numbers, restaurant information, staff roles and support communications.

When a guest places an order, we may process contact, delivery, order, device and payment-status information. Full card or wallet credentials are processed by the connected payment provider and are not stored by Mezbaan unless expressly stated.

We also collect security and operational data such as IP address, browser information, audit logs, timestamps, error diagnostics and feature usage.

Information is used to provide and secure the platform, publish restaurant menus, process and track orders, support customers, prevent fraud, improve reliability, calculate fees and meet legal or regulatory obligations.

We do not sell personal information. We may share the minimum necessary information with the relevant restaurant, payment gateway, delivery or infrastructure provider when required to complete the service.

We retain information only for as long as needed for service delivery, legitimate business records, dispute handling, security and applicable law. Retention periods may vary by record type.

We use access controls, encryption in transit, logging and operational safeguards. No internet service can guarantee absolute security.

You may request access, correction or deletion of eligible personal information by contacting support. Some records may be retained where required for transactions, fraud prevention, disputes or law.

Mezbaan uses essential cookies and local storage for sessions, preferences, security and regional settings. Additional analytics or marketing technologies will be disclosed where used.

We may update this policy as the platform or law changes. The effective date shown above identifies the current version.

Questions or requests can be sent to support@mezbaanapp.com or +92 313 4484459.

OmeSync / Mezbaan, 2nd Floor, 79 E-1 Main Boulevard, Wapda Town, Lahore, Pakistan.