Business & payment use case

Restaurants use Mezbaan to operate branded websites and digital menus, receive table, pickup and delivery orders, manage order status, connect payments, and support POS, printing, inventory, analytics and AR menu experiences.

Mezbaan supplies software access, configuration and support. It does not manufacture food, hold restaurant inventory or deliver meals. The restaurant remains the seller and fulfils each customer order.

1. A guest selects items from a restaurant's Mezbaan-powered menu and confirms the order.
2. At checkout, the connected gateway securely processes the selected online payment method.
3. The gateway returns payment status and sends server notifications so Mezbaan can update the order.
4. The restaurant receives the order, prepares it and fulfils pickup, table service or delivery.
5. Refunds and disputes follow the order record, fulfilment evidence and the published refund policy.

The gateway is used only for genuine restaurant and platform commerce. Mezbaan does not use it to hold unrelated funds or operate an unconnected consumer marketplace.

Complete restaurant platform: PKR 8,000 per restaurant location per month, including the full operational module set and five AR dish models.

Online order usage: 0.5% on eligible orders generated through the live restaurant website or enabled delivery ordering flow.

Additional AR production: PKR 1,000 for each approved dish model above the five included models. Applicable taxes and third-party gateway charges are separate.

Operational logs record order, payment-status and fulfilment events for support and dispute review. Customers and merchants can contact Mezbaan at support@mezbaanapp.com or +92 313 4484459.

Read our Refund Policy, Privacy Policy and Terms & Conditions.